Senior IT Technical Support Anayst II

Ronald H. Johnson

108 E. 2nd Street, Frostproof, FL 33843

(C) 813.928.5716 Email: Ronj3488@gmail.com

________________________________________

 

SUMMARY OF QUALIFICATIONS: 

             Accomplished career demonstrating more than 14 years of expertise as a technical support analyst.

             8 plus years of training and teaching support technicians and store level managers

             5 plus years of administrative duties including conducting performance evaluations, scheduling and ensuring project completion.

             Experienced technician maintaining 1260 stores Servers and Network ISP – (Internet Service Provider).

             Extensive experience utilizing analytical, multitasking, problem solving and critical thinking skills.

 

EXPERIENCE:     

PARTY CITY CORPORATION

May 06 – Nov 2012 (Relocated to Florida)

                PARTY CITY CONSULTANT – REMOTE TECHNICIAN

             Remotely maintain 1260 stores Servers, Network (ISP) and Application from Party City, Party          America, Factory Card Outlet, Halloween City and Paper Factory.

             Train all new hires to Party City Tech Support Dept. from 05 to 08

             Perform On-site training, repair and installation throughout the USA.

             Fill-in as a Co-Manager, for several months, oversaw and delegated all incidents levels, plus took lead at dept meetings.

Sept 05 – May 06              2nd LEVEL SUPPORT TECHNICIAN (Promoted)

             Trained 20 certified technicians from Triversity, Inc., on Tomax Software and Sco UNIX.

             Remotely assist in converting our network to DSL in all 250 Corporate Stores.

             Received training on 3rd level support – On Triversity and Programming Ex: SQL

             Head NSS - (New Site Setup), for Corporate and Franchise.

 

Jan 05 – Sept 05             SENIOR TECHNICIAN (Promoted)

             Participated in Weekly Management meetings with Department Heads and Co-workers.

             Conducted performance evaluations to Department Heads on helpdesk employees.

             Developed and maintained the work schedule for staff, including vacations.

             Reviewed and delegated all incidents (incoming and follow-up calls) in our Magic Application.

             Reviewed and approved all documented procedures in our Department.

Mar 98 – Jan 05                 TECHNICAL SUPPORT ANALYST

             Project Manager include: Several Conversion, NSS, and Inventory Control - Franchise only.

             Administrated and maintained support on UNIX, Windows 2000, and XP server remotely.

             Road Crew, for Triversity Upgrade, and Dell System Installations.

 

DAN’S SUPREME SUPERMARKETS, INC.

Jun 97 – Feb 98            ASSISTANT SUPERVISOR, POINT OF SALE (Promoted)

             Supervised 19 Keyfood Scanning Stores.

             Maintained pricing files; Maintained prudent movement reports

             Approved new products to be added to Keyfood stores

             Analyzed the process data for incorrect markups or data entry errors

             PC setup, configuration and maintenance.

             Implemented the usage of the PC’s in Point of Sales department to improve the efficiency and accuracy.

Jan 91 – Jun 97              ACCOUNTS PAYABLE SUPERVISOR / BUSINESS SYSTEM REP. (Promoted)

             Lead Tech for the new branch called “Party Giant”.

             Maintained and upgraded the “Mainframe System-36” using RPG Programming.

             Network Administrator for logging scripts, passwording, and time restriction on Applications.

             Purchased, maintained and repaired all of the chain’s computer equipment.

             Responsible for development and revision of computer applications, to facilitate the account payable process. Accounts payable process including allocating payments, reconciliation and balancing the related book-entries of over 2,300 accounts.

             Trained and supervised eleven subordinates.

Jan 90 – Jan 91              ACCOUNTS PAYABLE SUPERVISOR ASSISTANT / DATA ENTRY

             Responsible for over-seeing all clerk billings. Key-in all accounts into the system. Balance purchasing total on a daily basis. Run $3.5 million dollars worth of checks each week.

 

EDUCATION:

                                MARIST COLLEGE -Poughkeepsie, New York 12601

                                Major: Accounting    Minor: Computer Technology (Completed 60 credits)

 

TECHNICAL         TRAINING:

ALPHA-NET SOLUTIONS, INC – Edison, NJ 08837

                                Supporting MS Win 2000 Professional & Server – 2152 Course (July 00)

                                Microsoft Windows 2000 Network and Operating Systems – 2151 Course (April 00)

                                AMERICAN RESEARCH GROUP, INC – Morristown, NJ 07960

                                Introduction to UNIX I (March 98)

                                COMPUTER CAREER CENTER - Hempstead, NY 11550

                                Certificate of Personal Computer Specialist, Mar 92 – Jul 94

 

Hardware & Software:

IBM, Dell and Compaq Servers, Cisco Routers, RF units, Access Points, Hubs & Switches, IBM , Compaq and NCR registers, Telxons, and Dell printers. Services: DSL, and dial-up. Platform: Sco UNIX, 98, 2000, & XP Windows; Triversity and Tomax software, Magic, Hummingbird, Timbuktu, DameWare, Oracle Discover, RetailNet, Cisco IP Communicator, Toad. Websites: RGIS, WIS, IBM, IPASS, IRG, Tekserve Third Party Groups: Triversity, Dell, Velocity, Intellex, DSR, Go-Remote (IPASS), Covad, New Edge and Austin-Offnet. 

 

AWARDS/COMMENDATION:

                                Party City – 10 year award of Dedicated Service 2008

Party City - 5 year award of Dedicated Service 2003

  • ID#: 74880
  • Location: Frostproof, FL , 33843

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!